Powerful Features

Transform your support with intelligent automation

Our AI-powered platform revolutionizes customer support by automating routine tasks, facilitating team collaboration, and providing intelligent insights.

New Feature

AI-Powered Recommendations

Our AI analyzes support tickets in real-time to identify patterns, suggest solutions, and connect you with team members who have solved similar issues before.

  • 90% faster resolution times
  • Smart expert matching
  • Proactive insights
AI Recommendations
Save 4+ hours per week on meeting preparation

Intelligent Meeting Preparation

AI analyzes tickets and conversations to automatically prepare meeting agendas, identify key discussion points, and suggest relevant team members to include based on their expertise.

45% reduction in meeting time
90% better preparation
Automated summaries
Automate up to 60% of routine support tickets

Auto-Resolution & Learning

Advanced AI automatically resolves common tickets based on past solutions, while continuously learning from new resolutions to improve accuracy and handling of future issues.

60% ticket automation
24/7 instant responses
Continuous learning
Auto-generate documentation from resolved tickets

Knowledge Base Generation

AI identifies recurring issues and automatically suggests creating comprehensive guides and documentation, helping build a robust knowledge base for common problems.

Automated article creation
Smart categorization
SEO optimization
Data-driven insights for continuous improvement

Smart Insights & Analytics

Get precise insights into support patterns, team performance, and customer satisfaction. AI helps identify trends and suggests proactive improvements.

Real-time dashboards
Predictive analytics
Custom reports
Unified inbox for all communication channels

Email Integration & Management

Seamlessly connect Gmail and Outlook with secure OAuth2 authentication. Our AI helps categorize, prioritize, and route emails to the right team members.

OAuth2 security
Smart routing
Priority detection
Connect teams across any timezone

Remote Team Collaboration

Foster seamless collaboration with shared inboxes, AI-powered ticket assignments, and smart notifications that keep remote teams connected and productive.

Real-time updates
Smart assignments
Team chat
SOC 2 compliant with end-to-end encryption

Enterprise Security & Compliance

Enterprise-grade security with SOC 2 compliance, end-to-end encryption, and advanced access controls to protect your data and communications.

SOC 2 compliance
E2E encryption
Access controls

Ready to transform your customer support?

Join the growing number of teams using synaptik.lab to deliver exceptional customer experiences.