Powerful Features
Transform your support with intelligent automation
Our AI-powered platform revolutionizes customer support by automating routine tasks, facilitating team collaboration, and providing intelligent insights.
AI-Powered Recommendations
Our AI analyzes support tickets in real-time to identify patterns, suggest solutions, and connect you with team members who have solved similar issues before.
- 90% faster resolution times
- Smart expert matching
- Proactive insights
Intelligent Meeting Preparation
AI analyzes tickets and conversations to automatically prepare meeting agendas, identify key discussion points, and suggest relevant team members to include based on their expertise.
Auto-Resolution & Learning
Advanced AI automatically resolves common tickets based on past solutions, while continuously learning from new resolutions to improve accuracy and handling of future issues.
Knowledge Base Generation
AI identifies recurring issues and automatically suggests creating comprehensive guides and documentation, helping build a robust knowledge base for common problems.
Smart Insights & Analytics
Get precise insights into support patterns, team performance, and customer satisfaction. AI helps identify trends and suggests proactive improvements.
Email Integration & Management
Seamlessly connect Gmail and Outlook with secure OAuth2 authentication. Our AI helps categorize, prioritize, and route emails to the right team members.
Remote Team Collaboration
Foster seamless collaboration with shared inboxes, AI-powered ticket assignments, and smart notifications that keep remote teams connected and productive.
Enterprise Security & Compliance
Enterprise-grade security with SOC 2 compliance, end-to-end encryption, and advanced access controls to protect your data and communications.
Ready to transform your customer support?
Join the growing number of teams using synaptik.lab to deliver exceptional customer experiences.